Case Studies

American Fidelity Assurance Company

Challenge: Negotiating lowest possible rates with incumbent long distance provider

Solution: Historical long distance compliance audit and long distance negotiation services

Benefits:

Saved 40-50% off going forward

Avoided switching long distance carriers

Highly detailed audit data

Saves hours of staff analysis time

“We’ve never had an occasion where we felt we didn’t get more than what we paid for
from the Michael Group” - David Kopisch, AFA’s technical services manager of voice
and data communications

Verizon Wireless

Challenge: Analyze 240 million calls over two years for overbillings

Solution: Exhaustive audit of each call for contract and tariff compliance

Benefits:

Savings of millions of dollars for client

End-to-end outsourced solution

Rapid turnaround from audit to solution

“We required an expert partner who could take ownership of the audit for us and drive
this project end-to-end.” – Ron Beadles, Director of Technical Support, Verizon Wireless Messaging Services

MidFirst Bank

Challenge: Keeping constant tabs on large, complex long distance invoices

Solution: Historic and monthly long distance compliance audit services

Benefits:

Recouped $100,000 in overbillings

Avoids hours of in-house analysis each month

“Billing is an area where, generally speaking, the telecom industry has done a
notoriously poor job. The Michael Group’s research, which compares our contractual
obligations against actual billings, has yielded tangible and significant benefits to
MidFirst.” - David Westman, Senior Vice President, MidFirst Bank

Devon Energy

Challenge: Fast turnaround, complex PBX & data implementation

Solution: Project management, procurement, installation & support services

Benefits:

Zero system downtime = no productivity or revenue losses.

No in-house resources required

“I don’t recall another company who has gone the extra miles in every way to
successfully complete a critical project for us.” – Steve Hill, Devon Energy Corporation