American Fidelity Assurance Company
Challenge: Negotiating lowest possible rates with incumbent long distance provider
Solution: Historical long distance compliance audit and long distance negotiation services
Benefits:
- Saved 40-50% off going forward
- Avoided switching long distance carriers
- Highly detailed audit data
- Saves hours of staff analysis time
“We’ve never had an occasion where we felt we didn’t get more than what we paid for
from The Michael Group” – David Kopisch, AFA’s technical services manager of voice
and data communications
Verizon Wireless
Challenge: Analyze 240 million calls over two years for overbillings
Solution: Exhaustive audit of each call for contract and tariff compliance
Benefits:
- Savings of millions of dollars for client
- End-to-end outsourced solution
- Rapid turnaround from audit to solution
“We required an expert partner who could take ownership of the audit for us and drive
this project end-to-end.” – Ron Beadles, Director of Technical Support, Verizon Wireless Messaging Services
MidFirst Bank
Challenge: Keeping constant tabs on large, complex long distance invoices
Solution: Historic and monthly long distance compliance audit services
Benefits:
- Recouped $100,000 in overbillings
- Avoids hours of in-house analysis each month
“Billing is an area where, generally speaking, the telecom industry has done a
notoriously poor job. The Michael Group’s research, which compares our contractual
obligations against actual billings, has yielded tangible and significant benefits to
MidFirst.” – David Westman, Senior Vice President, MidFirst Bank
Devon Energy
Challenge: Fast turnaround, complex PBX & data implementation
Solution: Project management, procurement, installation & support services
Benefits:
- Zero system downtime = no productivity or revenue losses.
- No in-house resources required
“I don’t recall another company who has gone the extra miles in every way to
successfully complete a critical project for us.” – Steve Hill, Devon Energy Corporation