About Us

Experience


  • The Michael Group is an independent telecom consulting firm, dedicated to helping clients take control of their telecom spending through efficient management of Voice, Data and Wireless Services.

  • The Michael Group has been in business for over 20 years, providing expertise and guidance to clients in areas of telecommunications – local, long distance, wireless/cellular, data services, wide area network, frame relay, Internet - just to name a few.

  • Our main purpose is ensuring you make the best business decisions possible when dealing with the ever-changing telecom landscape.

  • With the continuing chaos and confusion in the telecom arena – companies merging, Federal regulations being updated, tariff reporting changes, billing errors escalating, contract compliance lacking – you need an expert on your side.

  • The Michael Group has the experience and skills necessary to help you take control of your telecom spending, while saving you time and money in the process.

  • The best interest of our client is our only goal.

Knowledge


  • The Michael Group has the knowledge, abilities, tools and processes available to ensure that, when it comes to telecom costs, you receive the best business advice possible and the service is compliant with the contract you signed.

  • Our database of over 18,000 telecom contracts and 1.2 million contract rates allows us to provide the most detailed benchmarking available.

  • We make sure you are getting the most cost-effective rates & terms offered.

  • Our internally developed software analysis tools assist our clients in bringing clarity to the end result desired by mining the information in a more granular way. This software can assist in identifying billing errors, security issues, time management issues as well as what areas should be strategically approached in negotiation to get the best possible deal.

  • Our telecom cost management service provides the most cost effective method of taking control of telecom spending and managing it as efficiently as possible.

Results


  • Our clients include a wide range of Top 50, Fortune 500 and other worldwide companies, encompassing the fields of energy, communication, banking/financial institutions, medical institutions, insurance, call center, collections and advertising, as well as many others.

  • Our efforts have resulted in savings to clients ranging from several hundred thousand to $10 million dollars, with cumulative savings to date from refunds, credits, cost reduction and negotiation totaling over $20 million dollars.

Services


  • Telecom Management

    • Telecom Expense Management (TEM)

      • Get a comprehensive picture and take hands-on control of all your telecommunications costs

      • Become proactive in cost control and expense management

      • Implement cost reduction measures before your company pays the price

      • Reduce the time it takes to perform invoice management

      • Track credits, new implementations of services, inventory, etc.

      • Observe trends

    • Wireless Call Accounting (WCA)

      • Review multiple carriers’ information at one time through consolidation of vendors into one application

      • Aggregate up to 12 months of information

      • Pinpoint excessive usage

      • Observe trends

  • Contract Negotiation

    • Provide Clients with the best rates and terms available

    • Clients can know that they are getting at least as good a deal as other companies are getting

  • Contract Compliance Audit

    • Monthly and Historical Billing Audits

    • Ensure you are getting the rates promised in your contract

    • Learn about the “cost rounding issues” & how much cost rounding variances can be costing you

    • Find billing mistakes and obtain refunds

  • Customized Business Information Reports

    • Reduce employee time in retrieving information

    • TEM and WCA ad hoc reporting

    • Specialized reporting

  • Cost Reduction

    • Reduce unnecessary circuits & features
 
Copyright © 2007 Michael Group