Experience
- The Michael Group is an independent telecom consulting firm dedicated to helping clients take control of their telecom spending through efficient management of Voice, Data and Wireless Services.
- In operation since 1985, The Michael Group provides expertise and guidance to clients in areas of telecommunications – local, long distance, wireless/cellular, data services, wide area network, frame relay, Internet – just to name a few.
- Our main purpose is ensuring you make the best business decisions possible when dealing with the ever-changing telecom landscape.
- With the continuing chaos and confusion in the telecom arena – companies merging, Federal regulations being updated, tariff reporting changes, billing errors escalating, contract compliance lacking – you need an expert on your side.
- The Michael Group has the experience and skills necessary to help you take control of your telecom spending, while saving you time and money in the process.
- The best interest of our client is our only goal.
Knowledge
- The Michael Group has the knowledge, abilities, tools and processes available to ensure that, when it comes to telecom costs, you receive the best business advice possible and the service is compliant with the contract you signed.
- We make sure you are getting the most cost-effective rates & terms offered.
- Our internally developed software analysis tools assist our clients in bringing clarity to the end result desired by mining the information in a more granular way. This software can assist in identifying billing errors, security issues, time management issues as well as what areas should be strategically approached in negotiation to get the best possible deal.
- Our telecom expense management service provides the most cost effective method of taking control of telecom spending, as well as, managing it as efficiently as possible.
Results
- Our clients include a wide range of Top 50, Fortune 500 and other worldwide companies, encompassing the fields of energy, communication, banking/ financial institutions, medical institutions, insurance, call center, collections and advertising, as well as many others.
- Our efforts have resulted in savings to clients ranging from several hundred thousand to $10 million dollars.
Services
Overview: TMG focuses on Local, Long Distance, Wide Area Network (WAN)/Data, Cellular/Wireless and In-Building Wireless with the following services:
- Analyze or Audit – Our skilled team pours through your data to analyze, audit and provide customized solutions for your telecom needs.
- Optimize & Develop – Is your network as efficient as it should be? How could your telecom work smarter for you? We can also develop RFPs to send to telecom providers to ensure you are comparing apples to apples. We’ll set up benchmarks and make sure you –and your providers – are hitting them.
- Negotiate – Telecom and compliance can be tricky matters. Let our experts handle your telecom negotiations to ensure you get the best deal for your company, upfront and after the fact.
- Project Management – Whether one-time or ongoing, TGM will manage your telecom project with end-to-end ease and TLC. We’ll get your project done on time and on budget.
- Telecom Expense Management- Our dedicated team of engineers and research analysts work harder to ensure you are getting the most for your money. We’ll trim, slim and shore up your telecom expenditures.
- Invoice Management
- Inventory Management
- Billing Dispute and Credit Resolution
- Order and Disconnect Management
- Reporting